NU-U's Cancellation Policy

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Our cancellation policy has been designed to protect both the client and the clinic.

 

When we make your booking the time is set aside especially for you. Last-minute cancellations and late arrivals greatly impact small businesses.

 

As the clinic is located in the popular town of Hebden Bridge adequate time should be allocated for parking.

 

For cancellations within 24 hours of the appointment time, the full price of the treatment will have to be paid if we cannot fill the space at such short notice. The payment will be required before we can book you back in.

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Missed consultations or rescheduled consultations outside of the 24 hours' notice period are charged at £50.

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Where a deposit is taken to secure a booking for new clients (£20 unless otherwise stated) this payment will secure the booking for that time on that day. A minimum of 24 hours notice is required to cancel or reschedule the booking. Outside of the 24 hour time frame the £20 or deposit request will be lost and is not refundable under any circumstances. The deposit is deducted from the total of your treatment cost, on the day of your treatment.

 

High-cost treatments will require a non-refundable deposit of 50% to secure the booking, which will be taken off the cost of your final treatment payment or on the day of your treatment.

 

To ensure fairness at all times, the above will have to be implemented except in extreme or extenuating circumstances and this will be decided by the clinic. 

 

Thank you for your understanding.