Infrared  Sauna

By booking a session at The Secret Garden Sauna, you agree to the following terms and conditions:

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Booking & Payment

All bookings must be made in advance through our booking system. Payment is required at the time of booking to secure your reservation. Cancellations must be made 24 hours prior to the scheduled session to receive a full refund. Any cancellations made within 24 hours will be non-refundable.
 

Use of Facilities

Use of all facilities, including the sauna, cold plunge pools, and other amenities, is at your own risk. The Secret Garden Sauna takes all necessary precautions to ensure a safe and relaxing environment, but you are responsible for your own well-being during your visit.

If you feel unwell or uncomfortable at any point, you should leave the facilities immediately and notify a member of staff.

You are advised to follow all posted safety guidelines and etiquette rules while using the facilities.
 

Personal Hygiene

We ask that all guests shower before using the sauna and cold plunge pools to maintain hygiene and enhance the experience. You must also wear swimwear at all times in the sauna and plunge pools. Nudity is not permitted.

Health Considerations

Please consult with a healthcare professional before using the sauna or cold plunge pools if you have any health concerns, including heart conditions, respiratory issues, or pregnancy. The Secret garden Sauna is not liable for any health-related issues that arise during your visit.
 

Behaviour & Respect for Others

We ask that you respect the privacy and space of other guests. Please keep noise to a minimum and maintain a calm, respectful demeanour at all times. Failure to do so may result in being asked to leave the premises.
 

Safety Protocols

Please follow all safety protocols and guidelines provided by staff. Failure to do so may result in being asked to leave the premises. Staff are available to answer any questions you may have regarding the use of the facilities.
 

Liability Waiver

By booking a session at The Secret Garden Sauna, you acknowledge that you are using the facilities at your own risk. You agree that The Secret Garden Sauna, its staff, and affiliates are not liable for any injury, loss, or damage to personal property while using the facilities.
 

Changes to Terms & Conditions

The Secret Garden Sauna reserves the right to modify these terms and conditions at any time. Any changes will be communicated to guests and will apply to all future bookings.

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By completing your booking, you confirm that you have read, understood, and agreed to these terms and conditions. Thank you for choosing The Secret Garden Sauna at NU-U LAB. 

 

Sauna Etiquette & Safety Tips At The Secret Garden Sauna

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Swimwear Required: For modesty and hygiene, please ensure you wear swimwear at all times. Nudity is not allowed in the sauna.

Personal Hygiene: It’s highly recommended that you shower before entering the sauna. This helps maintain a clean environment, and the warm water helps open your pores, preparing your body to release toxins and relax your muscles more effectively.
 

Stay Hydrated: Saunas promote sweating, which can lead to dehydration. Drink plenty of water before, during, and after your session to keep your body properly hydrated and support the detoxification process. Water is free of charge during your visit.
 

Towel Usage: Always sit on a towel for hygiene purposes. This not only keeps the sauna clean for others but also prevents direct contact with the hot bench, offering a more comfortable experience.
 

Remove Jewellery: Heat can cause discomfort or burns when in direct contact with metal. We recommend removing any jewellery to avoid any potential discomfort from hot surfaces.

Respect Other Guests: Always be considerate of others’ space and privacy. The sauna is a place for relaxation, so try to keep conversations quiet and respect the peaceful environment.

Safety Around Heat Sources: Do not touch the heat vents, sauna stove, stove door, chimney, rocks, or fire guards, as they can reach extremely high temperatures and cause serious burns. These are not only hazards to your safety but could disrupt the overall sauna experience for everyone.
 

Session Duration: For safety, limit your sauna time to 10-15 minutes per session. If you're more experienced with sauna use, 20 minutes is an acceptable maximum. Prolonged exposure to high heat can be taxing on the body, especially for new users. For beginners, start with shorter sessions to allow your body to gradually adjust to the heat.

Enter & Exit Safely: Always enter and exit the sauna with caution, ensuring the door is securely closed behind you to maintain temperature control and avoid unnecessary exposure to the heat for others.
 

Essential Oils: Please refrain from placing your own essential oils directly onto the sauna stove or rocks. This can create an overwhelming fragrance or be hazardous to your health. If you wish to use aromatherapy, kindly ask staff for guidance on safe options.We have our own range of doTerra oils to enhance the experience

 

Plunge Pool Guidelines & Safety Information at The Secret Garden Sauna

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For a safe and enjoyable experience, please follow these guidelines when using our plunge pools:

Pre-plunge Shower: To maintain a clean and hygienic environment for all guests, please shower before entering the plunge pools. This not only prepares your body for the cold immersion but also enhances your overall wellness experience by promoting better circulation and relaxation.
 

Start Slowly: If you're new to cold immersion, begin with short sessions lasting 30 seconds to 5 minutes. Gradually increase your time as your body adapts to the cold. This progressive approach helps reduce the risk of shock and allows you to fully enjoy the benefits of the contrast therapy at your own pace.
 

Listen to Your Body: Cold water immersion should leave you feeling revitalized, not uncomfortable. Try not to over do it  if you feel lightheaded, excessively cold, or experience discomfort, exit the plunge pool slowly and carefully. Your well-being is our top priority.
 

Safety First: Always enter and exit the cold plunges carefully to avoid accidents. Once exited please make sure you have fully towel dried before walking back through the building to the sauna. 
 

Additions at The Secret Garden Sauna
 

If you would like a VIP hamper, this can be booked with your sauna session. It includes:
Fluffy towel
Foot Towel / sauna towel
Egyptian cotton dressing gown
Blanket for seating around the fire pit
Vegan body scrub for shower
Use of indoor hot shower